Privacy Policy

1. Introduction

Everquorth ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website or use our services. This policy sets out the types of information we may collect, how that information may be used, who it may be shared with, and the choices available to you regarding your data.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, you should not use our website or services.

2. Information We Collect

We may collect and process the following categories of information:

• Contact details — such as name, business name, email address, telephone number, and postal address provided through forms or correspondence.
• Account and onboarding information — details submitted as part of enquiry, application, or onboarding processes, which may include business information relevant to the services requested.
• Technical and usage data — information collected automatically when you visit our website, such as IP address, browser type, device information, referring pages, and pages visited, typically gathered through cookies and similar technologies.
• Communications — records of correspondence, enquiries, and support interactions between you and Everquorth.

We do not knowingly collect sensitive personal data unless it is volunteered to us directly and is necessary for the purpose for which it was provided.

3. How We Use Your Information

Information collected may be used for the following purposes:

• To respond to enquiries and provide requested information about our services.
• To establish, administer, and maintain a business relationship, including onboarding and account-related communication.
• To operate, maintain, and improve our website and its functionality.
• To comply with legal, regulatory, or contractual obligations.
• To send administrative communications relevant to services you have engaged, where applicable.
• To detect, investigate, and prevent fraudulent, unauthorised, or illegal activity.

We do not use personal information for purposes incompatible with those for which it was originally collected, unless required or permitted by law.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent; the necessity of processing to perform a contract with you or take steps towards entering one; our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights; and compliance with a legal obligation to which we are subject.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember preferences, and understand how the website is used. Cookies may be categorised as strictly necessary, performance/analytics, or functionality cookies.

You can configure your browser to refuse some or all cookies, or to alert you when a website sets or accesses cookies. Disabling cookies may affect the availability or functionality of certain parts of our website.

6. Sharing and Disclosure of Information

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, communications, or administrative support, under appropriate confidentiality and data protection terms.
• Professional advisers, including legal, accounting, and compliance advisers, where necessary.
• Regulatory or governmental authorities, where required by applicable law, regulation, or legal process.
• Successors in business, in connection with a merger, acquisition, restructuring, or sale of assets, subject to equivalent protections being maintained.

7. International Data Transfers

Where information is transferred outside the jurisdiction in which it was originally collected, we aim to ensure that appropriate safeguards are in place, consistent with applicable data protection requirements, before such transfers occur.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations. Retention periods may vary depending on the nature of the information and the context in which it was collected.

9. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on applicable law, you may have rights in relation to your personal information, which may include the right to request access to, correction of, deletion of, or restriction on the processing of your data, the right to object to certain processing, and the right to data portability. Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to certain requests.

11. Children's Privacy

Our website and services are intended for business use by adults and are not directed at children. We do not knowingly collect personal information from children, and if we become aware that we have done so, we will take reasonable steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements. The updated version will be indicated by a revised "Last updated" date, and continued use of our website or services following any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights in relation to your personal information, please get in touch via our Contact page.